The following are the policies of School of Rock. Please refer to this page regularly as policies may change. If policies are changed, all current School of Rock families will be notified in writing via email. If you have any questions, please email the school at brick@schoolofrock.com, or call us at 732-997-7625.

Last updated: 05/08/2025

LESSON CANCELLATION POLICY

We require at least 24-hours-notice to cancel a lesson in order to guarantee the issuance of a make-up pass. You can cancel and reschedule your lesson(s) online through your Pike13 account. If you are taking an extended break or ending your enrollment, please contact us via email: Brick@schoolofrock.com or call the school and speak with us directly.

Makeup lessons must be redeemed within 1 month of the canceled lesson and will expire after 30 days. We require 30-days-notice, via email, for enrollment changes (extended absences/vacations) or cancellations.

School of Rock is closed on the following holidays:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas Day

We do not pro-rate or offer makeup lessons for holidays.. School of Rock tuition is based on the season, however it is billed monthly. There are several months out of the year when a student may receive five lessons per month at no additional charge. This helps balance out any time missed due to holidays.

MAKE-UP LESSON POLICIES

1. Make-up lesson passes are only issued for private lessons cancelled within policy, meaning with at least 24 hours notice using one of the above-mentioned cancellation methods.
   
   
2. Make-up lesson passes expire 90 days after the date of cancellation. If you cancel your make-up lesson, you will not be issued a new make-up pass. If you cancel a scheduled make-up lesson, you will need to re-schedule a new make-up within 90 days of the original lesson being cancelled.
   
   
3. Make-up lessons are not guaranteed to be scheduled with your regular instructor or with the instructor you booked with. The schedule is subject to change.
   
   
4. You can use this make-up pass to book a make-up lesson on any instrument! This is a good opportunity to try a different instrument.
   
   
5. If you end your plan with School of Rock, your make-up passes expire on the last day of your membership. Make-up passes will not be extended beyond the last day of your membership.
   

BILLING & ACCOUNT MANAGEMENT POLICIES

Billing is processed on the 1st of each month automatically. All credit cards will incur a 3% processing fee. You can avoid this fee by using a debit card.

1. LATE FEES: Payments processed after the 5th of the current month will incur a $20 late fee.
   
   
2. PLAN SUSPENSION: Unpaid accounts will be suspended on the 10th of the month.
   
   
3. SHOW FEE: Show Fees are charged once per season to families in the Performance Program. This $125 show fee, charged once per family and not per student, helps offset the cost of venue expenses, dog tags, tickets to the show, etc.
   
   
4. PLAN CHANGES & MEMBERSHIP CANCELLATIONS: In order to change programs or end your membership with School of Rock, you must notify us in writing via email. We require 30 days notice to cancel or pause your membership. For example, If you end your membership on May 20th, you will be billed until June 20th. You are welcome to come to your lessons/group classes until your end of membership date.
   
   

SAFETY POLICIES

The safety of School of Rock students and staff is our highest priority. In order to create the safest environment possible, we adhere to the following policies:

• Only the staff who is background checked and students are allowed beyond the controlled access point in the lobby.
  
  
• In accordance with our Non-Fraternization Policy (written below), students and parents may not have direct contact with staff outside of the School. If you need to speak with your child’s instructor, please contact the school via email and we will schedule an appointment with you.
• All students under the age of 13 MUST be picked up in the lobby by a parent or guardian. Students 13+ may leave independently provided the student dismissal waiver is signed by a parent or guardian.

NON-FRATERNIZATION POLICY

The safety of our students and staff is our top priority. It is our goal that by involving our parents in actively engaging with our Staff Non-Fraternization policy we can work together to continue to create a safe environment for everyone. Please take a moment to review the policy below. It is designed to ensure your student’s safety. As a parent you should know and comply with the expectation that School of Rock employees are prohibited from engaging in any contact, communication or interaction with students outside of the business of school related activities.

• Prohibited fraternization activity includes, but is not limited to the following:
  
  
• Corresponding in any way with underage* students through email without the parent being copied on the email.
  
  
• Corresponding in any way with underage* students through text messaging, instant messaging, or social media sites. Instructors are not allowed to ‘friend’, follow, message, correspond or in any way engage on social media with a student.
  
  
• Calling underage* students by telephone outside of a direct relation to a student’s lesson, rehearsal, School of Rock program, event, or show.
  
  
• Meeting with underage* students outside the school grounds for any reason other than one directly related to a School of Rock music program, show, or school-sponsored event. A parent must be in attendance.
  
  
• Any meeting with an underage* student directly related to a School of Rock music program or show occurring off of school premises must be with the advance knowledge and approval of your Supervisor, the student’s parent(s), and must occur in an open or public place or in the presence of the parent(s).
  
  
• Meeting with any student (underage* or adult) outside the school premises for the purposes of giving music lessons or teaching music.
  
  
• Visiting an underage* student at their home.
  
  
• Traveling alone with an underage* student.
  
  
• *An underage student is defined as anyone under the age of 18 OR enrolled/participating in a non-adult program. **It is suggested that you maintain professional boundaries with adult students and parents of students. We do not condone developing personal relationships with any students and clients, regardless of age.

HEARING PROTECTION POLICY

School of Rock REQUIRES the use of ear protection during rehearsals, live shows or any activities with sustained sound exposure. We provide headphones for all students. School of Rock will suggest ear plugs and hearing protection solutions at the request of the parent/guardian.

USE OF PHOTOS AND VIDEOS

At School of Rock performances, parents, friends, students, media photographers, fans, and others, including School of Rock, will photograph, video, film, and record performances, sessions, rehearsals, and lessons that may include your child as a performer, as a spectator, and/or as a student (individually and collectively, the “Images and Recordings”). School of Rock reserves the right to use photographs and videos for social media, email marketing, etc.